Global Business Services (GBS)

Global Business Services

Integrated Business Functions

GBS combines multiple support functions like finance, HR, IT, and procurement into one unified system for better coordination
and efficiency.

Global Operations

Operates across multiple countries and
regions to serve multinational companies and ensure smooth global business processes.

Cost Efficiency

Focuses on reducing costs through shared services, automation, and streamlined operations.

Process Standardization

Implements consistent procedures and
practices across all locations to improve
quality and reliability.

Technology-Driven Services

Uses digital tools, automation, and data
analytics to enhance speed, accuracy, and
innovation in service delivery.

Customer and Business Focus

Provides high-quality, value-driven services that support both internal teams and external customers.

Digital Transformation in GBS

GBS have the opportunity to use their unique position to partner businesses at the outset of the digital transformation and lead in long term planning.

Intelligent Automation

Most organisations are focusing on bot-driven automation and are still predominantly using attended automation. As cognitive and machine learning capabilities evolve, we will see insights gained from attended automation drive growth in unattended automation. With GBS having access to systems, data and business leaders, they are in the best position to drive this transformation.

Cloud-based Technology Solutions

Process automation and the need for automation to be data-driven is propelling the demand for cloud-based solutions, which offers transparency with a lower cost structure. Cloud solutions also support scaling up
automation, and has a lower barrier to entry in terms of data integration.

Importance of Data

Businesses are more attuned to the importance of quality and the accessibility of enterprise data than ever. With the use of intelligent automation, improving data management and analysis allows valuable business insights and intelligence to be surfaced to facilitate business decision-making.

Robotic Process Automation (“RPA”)

The transactional processes found in a shared service environment makes it ideal for the application of RPA, as transactional processes can be automated without having to change existing systems. In addition to the expected improvements in quality, accuracy and productivity, this can also contribute to more efficient and quicker decisions.

Key considerations: Machine vs Human Skills		Routine Tasks	Non-routine Tasks
Key considerations: Machine vs Human Skills		Machine	Machine	Human Skills
With digitalization, GBS are no longer confined to routine tasks and will shift focus to value-addming capabilities enabled by technology to enhance and augment their workforce	Cognitive Tasks	Routine tasks follow explicit rules that can be programmed and accomplished by machines	Scalability to manage complex algorithms Processing power/ability to detect patterns in big data Absence of human biases/impartiality in decision-making Automated, easily configurable decision-making Tireless learning and continuous improvement Touchless enabler Cost efficient	Creative intelligence Originality/Innovation Problem-solving (applying theory and techniques) Social Intelligence Social perceptiveness Negotiation Persuasion Leadership and accountability Relationship management Assisting and caring for others
	Manual Tasks	Routine tasks follow explicit rules that can be programmed and accomplished by machines	Technological advancements: expanding what manual tasks are considered “programmable” Quality and reliability: compared to human labour Cost efficient: able to place robots within reach of more users	Perception and agility Finger dexterity (precision) Manual dexterity (assembly) Ability to work in an fluid work environment

Malaysia’s initiative towards a digital economy

To deliver Malaysia’s aspirations towards becoming a regional leader in the digital economy, the Malaysia Digital Economy Blueprint (MyDigital) and other initiatives such as the Malaysia Cyber Security Strategy (MCSS) 2020-2024 and the National Digital Network (JENDELA) were launched to accelerate Malaysia’s progress as a technologically advanced economy.

Additionally, Malaysia has also launched the national policy on the Fourth Industrial Revolution (National 4IR Policy), aimed at increasing the country’s readiness in harnessing the potential of 4IR.

3 principles of MyDigital

Inclusivity
Ethics
Trust

3 objectives of MyDigital

Encourage industry players to become creators, users and adopters of innovative business models under the digital economy
Harness human capital that is able to thrive in the digital economy
Nurture an integrated ecosystem that allows society to adopt digital economy

6 thrusts to support the objectives and vision of MyDigital

Drive digital transformation in the public sector
Boost economic competitiveness through digitalisation
Build enabling digital infrastructure
Build agile and competent digital talent
Create an inclusive digital society
Build a trusted, secure and ethical digital environment

MCSS 2020-2021 aims to achieve

Effective governance
Strengthen legislative framework and enforcement
Catalysing world class innovation, technology, R&D and industry
Enhancing capacity and capability building, awareness and education
Strengthening global collaboration

JENDELA

Strengthen connectivity to the international submarine cable network
Roll out 5G nationwide
Strengthen cloud computing services

Software

Implemented software:

AutoCount Serverbased
AutoCount Cloud Accounting
SQL Accounting
Kakitangan Payroll

Accreditation & Partners

CPA
MIA Registered Firm
AutoCount Cloud Authorized Partner
Institue of Approved Company Secretaries
Licensed Secretary by SSM
MAICSA